Terms of service

Terms & Conditions

1. Governing Law
   Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the stated laws.

2. Advance Payment
   All Order will be Confirmed and Processed upon the Receiving of 30% Payment in Advance 
   
   

3. Product Exchange Policy
   Products purchased from our website can be exchanged within 7 days, provided that:

   • The exchange request is made within the specified time frame.
   • The item(s) received are faulty, damaged, or defective at the time of delivery.
   • The received product(s) differ from the original order.
   • All items are returned with original packaging, tags, labels, and any other included items.
     
     

4. Reporting Damages or Missing Items

   • In case products are found damaged or missing, images of the outer packaging must be shared via email at  as evidence before discarding the packaging.
   • Exchange requests must be made within the stated 7-day time limit.
   • Please email pictures of the defective items to or call us at +92 329 9771111 within 7 days after order delivery to raise a dispute.
     
     

5. Dispute Resolution

   • LOOMIS OFFICIAL will review each dispute on a case-by-case basis to ensure a fair outcome for both parties.
   • If the dispute is resolved fairly, we will either issue a replacement product based on the original invoice or provide a coupon of equal value, redeemable within 60 days for future purchases.
     
     

6. Time Limit for Disputes

   • No dispute will be accepted beyond 7 days from the date of delivery.
     
     

7. Customer Responsibility

   • Customers are fully responsible for their purchases and are expected to act in good faith. Any issues regarding the selection of products (articles/dresses/products) are the sole responsibility of the buyer.
     
     

8. Marketing Communications

   • LOOMIS OFFICIAL may use your information (e.g., email, wish lists, name, postal address) to send marketing offers such as newsletters or catalogs.
     
     

9. Contacting Customers

   • Our team may contact you in the event of any problem with the delivery of your items (e.g., telephone number, address).
     
     

10. Data Disclosure

    • Your data may be disclosed to fraud prevention agencies for verification.
    • We may also validate that you are of legal age to shop online.
      
      

11. Payment Policy

    • We accept payments online using Visa and MasterCard credit/debit cards in PKR (or other agreed currencies).
    • Payment details you submit will be transmitted directly to our payment provider through a secure connection.
      
      

12. Agreement

    • By visiting, using, or shopping on our site, you agree to these terms and conditions. Please review them carefully, as they are a binding contract between you and LOOMIS OFFICIAL.